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Cairo to every Egyptian gateway

Ten services.
One accountable team.

From representation and traffic rights to ramp, passenger, and VIP handling — every service an operator needs in Egypt, delivered to a single standard across twelve airports.

Full scope

What we handle
on the ground

Jump to any service below, or read them in order. Each one is delivered by the same team, under the same supervision, with a single point of contact for the whole trip.

Service 01
Your voice with the authorities

Representation & Station Management

Enigma Aviation acts as an active, reliable liaison between aircraft operator/airline and local authorities in order to cover all administrative and operational aspects.

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Service 02
From check-in to the most delicate VIP request

Passenger Services

At Enigma, we understand that all services performed reflect the client's image. Enigma handles everything from passenger assistance to the most delicate VIP requirements with professionalism and care.

Included
  • Check-in
  • Ancillary Encashment
  • Airport Lounges
  • Gate Activities
  • Airport Ticketing
  • Meet and Greet (Fast Track)
  • Supervision services
  • VIP Handling Services
  • Arrival Services
  • Lost and Found
  • PRMs, UMs Assistance
  • Customs and Immigration
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Service 03
Every turnaround, coordinated and supervised

Ramp Services

Full ramp-side coordination including aircraft marshalling, chocking, ground power unit provision, water and lavatory services, and safe management of ramp activity around the aircraft.

Included
  • Ground Services Equipment (GSE)
  • Baggage Handling
  • Ramp Transport
  • Aircraft Cleaning
  • Dedicated Turnaround Coordinator (TRC)
  • Liaise with Third Parties
  • Catering Handling
  • Load Control
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Service 04
ECAA liaison, 24/7

Traffic Rights & Slot Coordination

Enigma Aviation traffic rights department liaises with ECAA 24/7, providing partners and clients with timely updated permits and slot clearances.

Included
  • Overflight Permits
  • Landing Permissions
  • Slot Clearances
  • Commercial Flights
  • Governmental & Diplomatic Flights
  • Cargo & Executive Flights
  • Military & Ambulance Flights
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Service 05
For principals, dignitaries, and high-profile travelers

VIP Services

A bespoke suite of services designed for principals, dignitaries, and high-profile travelers, with meticulous attention to privacy and comfort throughout their time on the ground.

Included
  • Private terminal access (VIP Lounge arrangement)
  • Dedicated escort (Meet & Assist)
  • Expedited immigration and customs handling
  • Limousine Service
  • Concierge Services
  • Privacy and comfort throughout
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Service 06
For delicate palates, at altitude

Catering Services

Arrangement of in-flight catering according to operator and passenger preferences, from superior contracted suppliers.

Included
  • Punctual on-Time Delivery
  • Sale of On-Board Stock
  • Economy and Low-Cost Meals
  • Business Class Meals
  • Crew Meals
  • Catering Equipment and Storage Facility
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Service 07
Competitive terms at every airport

Fuel Arrangements

Coordination of fuel uplift with reliable suppliers at competitive terms at all Egyptian airports.

Included
  • Jet-A1 Fuel
  • Av Gas
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Service 08
Certified agents, complete solutions

Aviation Security

Security services at all Egyptian airports by certified Security Agents highly trained in both security and risk assessments, providing complete solutions.

Included
  • Passenger Profiling and Travel Document Check
  • Screening Supervision and Control
  • Random Check of Hand Baggage
  • Baggage Guarding and Escorting to Aircraft
  • Catering Check and Guarding to Aircraft
  • Cargo Safeguarding and Escort to Warehouse
  • Aircraft Access Control
  • Baggage Security and Safeguarding at Sorting Area, Baggage Containers Sealing
  • Safeguarding at the Baggage Sorting Area within Check-in Time
  • Escorting from Sorting Area to the Aircraft and Vice Versa
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Service 09
Personal requirements, handled

Concierge Services

A dedicated concierge function catering to the personal requirements of passengers and crew, from dining reservations to local arrangements.

Included
  • Crew Assistance
  • Meet & Assist
  • Hotel Arrangements
  • Transfers
  • Visa
  • Ticketing
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Service 10
One dependable point of contact

24/7 Operational Support

A dedicated operational control function that monitors flights, manages real-time updates, and provides a single, dependable point of contact for all ground-related matters in Egypt.

Included
  • Flight Monitoring
  • Real-Time Updates
  • Single Point of Contact
  • Weather Briefings
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How a trip runs

One request, four
supervised stages.

01
Request Received
Send aircraft, station, schedule and requirements. Our desk acknowledges and opens the file.
02
Permits & Slots
Traffic rights liaise with ECAA for overflight, landing and slot clearances, and settle authority payments.
03
Ground Arranged
Ramp, passenger, VIP, catering, fuel and services are booked and supervised as one coordinated turnaround.
04
On The Day
A turnaround coordinator meets the aircraft, operations monitors the flight and updates you in real time.
Send the trip. We will come back with the handling, the permits, and the people.
Operations desk — 24/7